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Technical Support

Guides, common issues, and fixes!

  • Account Information
  • Remote Accessing Weber CS
  • Athena (Windows Remote Server)
  • Icarus (Linux server)
  • Osiris (Windows Web Server)
  • PHPMyAdmin
  • Burning Software
  • Configure Java Path
  • What is DreamSpark?
  • DreamSpark Download
  • DreamSpark Login
  • DreamSpark Ordering Software
  • PuTTY
  • FTP Clients
  • Legal

Account Information

In the Computer Science department you have a few different usernames and passwords. Before requesting your password to be reset please read the following information.

General information

After each semester, your account will be disabled. If you need any data out of your account, please get it taken care of before the end of the semester as we won't guarantee the data will remain after that.

At the beginning of each semester, accounts will be created for new students and existing accounts will be re-enabled. Any student registering late will need to have this done manually, so contact a lab aide.

If an account is inactive for a year, it will be deleted and all data in it will not be recoverable.

If you need quick and easy help in determining your username and default password, use This Link to check your CS accounts.

Windows Account (Athena and labs)

Username

Your username will be your W#, including the "w". The username is NOT case sensitive.

NOTE: There is currently a known compatibility issue with some new versions of Remote Desktop when connecting to Athena. The workaround for this is to put a 'cs\' in front of your W#, If you are still having problems after reading this page use the contact information on the right.

Password

For all windows remote access, your default password will be the last 4 digits of your W# + cs!. So, if your final 4 numbers were 5483, then your password would be "5483cs!" (Minus the quotes). If your password ever gets reset, this is what the default will always be.

IMPORTANT: You will need to log in to Athena or a lab computer and change your default password before you can use anything else.

At the beginning of each semester and any time a reset is requested, your password will be reset to the default. When resetting your password it will need to be at least 7 characters long and contain 3 of the 4 character types (upper case letter, lower case letter, number, and special character). The password may not contain your name or w# as any part of it.

Linux Account (Icarus)

Username

Your username is your initials (lower case) followed by the last 5 digits of your w#. For example, if your name is John Smith and your w# is w00012345 then your username would be js12345.

Password

Your password will be your first name (first letter capitalized) followed by "cs!". For example, if your name is John Smith and your w# is w00012345 your password would be Johncs!. One important thing to take note of here is that the usernames and passwords are created from registration data. Try your full first name instead of short versions, i.e. Kimberly instead of Kim.

We highly recommend you change your password by using passwd. Your new password will need to be at least 8 characters long and contain 3 of the 4 character types (upper/lower case letter, number, special character).

When entering your password, nothing will show on the screen. This is normal. Just type it in and hit return. Don't try to copy and paste your password.

If you are having problems with your account access please read the following information before requesting help.

  1. Check your default login, remember you need to change your default password before logging into MSDNAA.
  2. If you are still having problems please do one of the following.
    • Talk to a lab aide in person or by phone OR Call or e-mail Patrick (information near the footer of this page)
      • NOTE: lab aides are not on duty during the summer.

The following is a brief list of the major software used by the Computer Science department.

Visual Paradigm


Visual Paradigm Academic Partner Program provides Weber State University with the use of modeling software including VP-UML, SDE-EC, SDE-NB, SDE-IJ, SDE-VS, BPVA, AG for educational purpose.

To download the software compatible with our licence use the following link VP_Suite_Windows_5_3_sp2_20120202.exe. To get the licence for Visual Paradigm please contact your instructor or contact Patrick using the contact information on the right.

Microsoft

The Computer Science department partners with Microsoft to provide students access to operating systems (both client and server) as well as development tools used in classes taught in the Computer Science department. These programs are available for free for students to install on their personal computers. For more information on the Microsoft Developer Network Academic Alliance (MSDNAA) please go to MSDNAA on the left.

Oracle

We use both developmental tools/programs and Database Management software provided by Oracle.

Open Souce Software

We use many open source programs like Eclipse, MySQL, Open Office, etc. to train students on alternative free programs.

Remote Access to Weber CS

As a student you have access to a few servers on campus to help you finish your assignments for your classes.

Athena

Is our Windows server that allows you access to all the programs that are installed in the lab computers with one exception, CD burning software. For this reason it is a great place to work on class assignments.

Icarus

Is our Linux server that allows you command line access to programs specific to the Linux platform. Icarus is also setup to be a web server that you can utilize for class purposes.

Osiris

Is our Windows web server you can utilize for class purposes.

phpMyAdmin

is hosted on Icarus and is used to manage mysql, to gain access you need to contact your instructor.

NOTE: This applies to both Windows and Linux servers. At no point is any storage space guaranteed. It may be purged at any time (especially at the end of each semester). We won't purge data mid-semester except in an emergency. If a purge is required we will try to give a little warning but we won't be making a huge effort to make sure everyone knows. For this reason we highly recommend that you keep a backup of your assignments, we will NOT recover any lost data.

Athena
(Windows Remote Server)

NOTE: There is currently a known compatibility issue with some new versions of Remote Desktop when connecting to Athena. The workaround for this is to put a 'cs\' in front of your W#, If you are still having problems after reading this page use the contact information on the right.

All software used in classes and the labs are available on Athena with an additional few pieces of software as well. The one exception is cd burning software. For this reason many students decide to use Athena to work on class assignments from home.

To use Athena you will need to know your windows username and password. If you are having any problems with your password or don't know what your username or password are please check out the Account Information section.

Remote Desktop (Terminal Services)

To connect to Athena using Remote Desktop (also known as RDP) run Remote Desktop Connection (Start Menu, All Programs, Accessories, Communication, Remote Desktop Connection). In the address, type: athena.cs.weber.edu:53243

When you are done using Athena, don't forget to logoff. If you just close your connection, then it will hold your connection for a while. You won't be able to use Athena again until your connection has been dropped, usually about 30 min but it can be up to 4 hours.

Storage

Quotas have been enabled on all servers (including Athena). Due to the abuse by a few, we must now enforce quotas. You cannot download software from MSDNAA and store it on our servers. Quotas are low enough that you will be restricted to storing educational data only. If you need additional storage space, you will need to contact Patrick with your justification (Contact information is on the right).

Storage on Athena is limited and may be purged at any time (especially at the end of each semester). No warning will be given at all! For this reason we highly recommend that you keep a backup of your assignments and don't store any important data on Athena, we will NOT recover any lost data.

Burning Software

You will need a blank disk (cd or dvd), an iso to burn, a cd or dvd burner, and the burning software. We'll assume you've already downloaded the iso from DreamSpark, have a burner and some blank media but do not have any burning software. We'll use one named Active@ ISO Burner. You can get it from http://download.cnet.com/Active-ISO-Burner/3000-2646_4-10602452.html.

Once you've downloaded it, run the program. You'll see a window like this.

Active@ ISO Burner screenshot

Click on the "..." button off to the right and select the iso.

screenshot with the location of the file displayed

Lastly, click the Burn button.

Allow it to finish, it will take a few minutes for the larger programs. You are now ready to use the disk you just burned.

Icarus
(Linux server)

Icarus is a Linux server available to students and faculty and has many uses throughout your college career. The following are the most common basic uses for Icarus.

To use Icarus you will need to know your Linux username and password, If you are having any problems with your password or don't know what your username or password are please check out the Account Information section.

SSH (Command Line)

The most common connection type to Icarus is using SSH. We recommend using putty for an SSH connection in Windows (Linux should have one built in). The Host Name for Icarus is icarus.cs.weber.edu and it uses the default SSH port port: 22, make sure that you use your Linux username and password and not your Windows login information. For a more detailed explanation on how to use PuTTY click Additional Resources on the left then click PuTTY to be directed to more in depth instructions.

SCP (File Transfer)

Winscp is a graphical client for copying files to and from a unix/linux machine while using windows. For best control of files, use winscp only for transferring files. Use command line tools from ssh to control access. For detailed instructions on transferring files, Go to Winscp Under Additional Resources.

Web

To create a web page, put your html files in your public_html folder. To browse to your web page on icarus, you'd type:

http://icarus.cs.weber.edu/~{username}

So if your username were ab12345, then you'd type http://icarus.cs.weber.edu/~ab12345. This will only work if you have a default.html or index.html, otherwise you have to enter the filename as well.

NOTE: Icarus is case sensitive (even over the web), so ab12345 is different from AB12345. Usernames are lowercase.



NOTE: At no point is any storage space guaranteed. It can be deleted at any time. We won't purge data from the home directories mid-semester except in an emergency. We will try to give warning before purging data, but we won't be making a huge effort to make sure everyone knows. We will not restore files from backup except in extreme cases. In short, it's your data, you take care of it.

Java
(Configure Path)

Configuring your Java Path will allow you to run the java compiler from the command prompt.

  1. Go to 'C:\Program Files\Java' OR
    Go to 'C:\Program Files (x86)\Java
  2. If there is not a folder called jdk with some numbers you need to install the jdk.
  3. From the java folder go to jdk\bin and there should be a java.exe file.
  4. Right click "java.exe" and go to properties
    • You can also click in the address bar and copy the path from there.
  5. Copy the location, it should look something like this... 'C:\Program Files\Java\jdk1.6.0_23\bin'
  6. Right click on "My Computer" and go to properties.
  7. In Windows 7 and Windows Vista click "Advanced system settings" on the left.
  8. Go to the Advanced tab.
  9. At the bottom click "Environment Variables".
  10. In the "System variables" window scroll down and find "Path" and edit it.
  11. DO NOT REMOVE ANYTHING FROM "Variable value"!
  12. At the beginning of the "Variable value" input box ADD the path you copied in step 5 AND then a semicolon. If you accidentally delete what's in the path hit cancel and return to step 10.
  13. OK all the way out to the desktop.
  14. Open a command prompt by going to "Start" "Run" and typing 'cmd'.
  15. Type in 'java -version' and if it prints out 'java' followed by the version number it worked.
    • If it says "'java' is not recognized as an internal or external command, operable program or batch file." you have a problem, come see a lab aide or your teacher.

DreamSpark
(formerly MSDNAA, Microsoft Developer Network Academic Alliance)

DreamSpark is a partnership between the Computer Science department at Weber State, e-academy, and Microsoft. This partnership allows students who are currently enrolled in CS classes to obtain access to Microsoft software that is being taught in their classes.

What does DreamSpark provide to students?

DreamSpark provides a license for students taking courses that lead to credit or a certificate within the department, so they can load the software on their personal computers for use in coursework. Software licenses are provided through a program called ELMS.

NOTE: It is a violation of your agreement with Microsoft to use any software downloaded from DreamSpark for any type of financial / business use.

For more information about DreamSpark, see Microsoft's DreamSpark website: https://www.dreamspark.com/

Requirements to use the system

  • Must be enrolled in a Computer Science course during the current semester.
  • A Windows account username and password (Must change default password before you can log in).
    In order to change your default password you may either login remotely to Athena (see Athena tab), or go into one of the CS labs on campus and log into one of the Windows machines.
  • A blank CD or DVD (depending on the size of your .iso file)
  • A fast internet connection. Some of the software is more than 2 GB. We don't recommend a wireless connection for downloading software.

DreamSpark Login (see DreamSpark Login tab)

ELMS stands for e-academy License Management System, this system is used to distribute Microsoft software to students. This page provides instructions on how to log into the system.

Order Software (see DreamSpark Order tab)

You can order software provided by Microsoft for free that is being used in class. This page provides detailed instructions on how to order this software.

Download Software (see DreamSpark Download tab)

You have a limited amount of times you are able to download your software, If you reach that limit and need to download your software again please contact Patrick with the information on the right with the reason you need to download it again.

This page provides detailed instructions on how to download your software.

Burning Software (see Burning Software tab)

See the Burning Software tab: This page provides help in burning your .iso file you downoaded from DreamSpark.

Downloading from DreamSpark

To download software from DreamSpark you must have first Ordered Software using the ELMS system, you can then follow the information below.

Downloading software

The following is step by step instructions on how to download software through DreamSpark.

  1. Log into the ELMS Portal from https://msdnaa.cs.weber.edu
  2. Click on the 'My software' link on the left side below the WSU logo.
  3. You should see the list of your purchased software. Now click 'download' next to the software title you wish to download.
  4. Your Product Key/ Serial Number is listed on this screen.
    NOTE: If no Product Key/ Serial Number is listed, either one is not required or you have used up all your installs.
  5. Click the 'Download' Link near the bottom of the page.
    NOTE: Some programs will take quite a while to download on a slow internet connection.
    If your connection is too slow to download the file in a reasonable time then you may come into the computer lab on the main campus with a CD/DVD and ask for help in getting the software.

You may find information on burning an iso by clicking the 'Burning Software' link on the left.

NOTE:You are only issued one key and one license. You may choose to download the software again if you need to, but you cannot get more than one software key without a very good reason.

Logging into DreamSpark

This site is used to explain how to log into the DreamSpark Portal in order to view software you are able to download.

What do I need

In order to log into the DreamSpark Portal you will need your Windows Username and Password and you MUST change your default password.

To find your default Windows password please go to Account Information on the left or Check my default password under Account Information.

To change your default password you can either log into Athena remotely or use a lab computer running windows. When you log into either one you will be prompted to change your default password.

Where do I go

  1. Open your browser and go to https://msdnaa.cs.weber.edu/login.html. You may get a security warning. Accept the certificate.
  2. Type your Windows username and password in the space provided. Click 'Log In'.
  3. You will now be at your software list. From here you can order software, review previous orders, retrieve license keys, etc.

NOTE: you can also find your keys from this page by clicking the 'Download' link by the software title.

Ordering software from DreamSpark

To order software from DreamSpark you must first Log into the ELMS system (see DreamSpark Login tab) then follow the information below.

Ordering Software

The following is step by step instructions on how to order software through DreamSpark

  1. Click on the software tab to the right of the WSU logo.
  2. You can see 'boxtops' of a few software titles on the main page. The full list of software is in drop-down list.
  3. Select the software package you want by clicking on the image or using the drop-down list and clicking 'Go'.
  4. Click 'Add To Cart'.
    NOTE: if there is a price other than 'Free!' we will not be able to support your purchase. Microsoft activates software you are able to pay for and when purchased all support must go through them.
  5. You should now be at the shopping cart, Click 'Check Out'.
  6. Make sure you fill out this page, the e-mail address is where Microsoft will send the Key. Click 'Next'.

Your order is now finished. You now have a legal license to the software.

NOTE: It is a violation of your agreement with Microsoft to use any software downloaded from DreamSpark for any type of financial / business use.

Osiris
(Windows Web Server)


Osiris is provided to allow students to create web pages on a Windows server. Your webpage will be located at 'http://students.cs.weber.edu/<Your W#>'

FTP Access

To connect to Osiris (students.cs.weber.edu), we recommend using a graphical ftp client like CoreFTP. This makes it easy to change the port to 4211. You will also need to switch to PASV mode. Your password will be the same as your Windows account, but the username will need "cs\" appended to the front.

Please refer to the Account Information tab if you need help determining your username or password.

phpMyAdmin
(Student Access)

To access your phpMyAdmin you need to be in a class that uses mysql.
Once your instructor has created your account you can access your account using the following address:

icarus.cs.weber.edu/phpmyadmin

Username: your W# including the 'W' (The W must be capitalized)
Password: firstname (cap first letter) + cs!

For example if your name was John your password would be "Johncs!"

PuTTY

PuTTY is used to create an SSH connection into Icarus (our Linux server). This allows you access to command line operations inside Linux.

Download PuTTY

Download and install PuTTY by searching google or by downloading it from the author

Connecting to Icarus

  1. Open PuTTY. You should see a screen similar to this:
    Putty main screen
  2. Type 'icarus.cs.weber.edu' or '137.190.19.20' into the Host name box.
  3. Click the Open button.
  4. The first time you connect you will see a security alert like this one. Just click yes.
    Putty Security Alert
  5. Enter your username and password when prompted.
    NOTE: your password will not show up when you type it, just keep on typing.

FTP Clients

  • WinSCP(Windows)
  • Cyberduck(Mac or Windows)

WinSCP

Windows only

WinSCP is used to help Windows users drag and drop their files from their local machine onto Icarus (the Linux server).

Download WinSCP

Download and install WinSCP by searching Google or by going to www.download.com

Username and Password

You will use your Linux Username and Password to make a connection using WinSCP. If you don't know your Username or Password please go to either Account Information on the Left or Check my default password under Account Information.

Connecting to Icarus

After you have installed WinSCP, follow these steps to connect to icarus to transfer files.

  1. Open WinSCP. You should see a window similar to this:
    WinSCP Main Page
  2. Type 'icarus.cs.weber.edu' or ' 137.190.19.20' into the Host name box.
  3. Type your username into the User name box and your password into the Password box.
  4. Choose SCP.
  5. Click the Login button.
  6. The first time you connect you will see a security alert like this one.
    Just click yes.
    WinSCP Warning
  7. You should now see this screen. You can drag and drop files from your local machine into icarus.
    WinSCP Default split view

Cyberduck

Mac or Windows

Cyberduck is used to help Mac and Windows users drag and drop their files from their local machine onto Icarus (the Linux server).

  1. Download and install Cyberduck by searching Google or by going to Cyberduck.io
  2. Once installed, run Cyberduck.
  3. Click "File" and choose "Open Connection"
    • Make sure you choose SFTP
    • Server: icarus.cs.weber.edu or 137.190.19.20

    • Port: 22

    • Username: Initials then the last 5 of your W number

      For example:
      Name: John Doe
      W#: W01234567
      Username: jd34567

    • Password: First name (first letter capitalized) followed by "cs!"

      For example: Name: John Doe
      Password:Johncs!

    • Save Password: Only if you are on your personal computer, DO NOT save passwords on a public computer.
    • Click "Connect"
  4. Click "Allow" if this pops up. It is just saying that you trust Icarus's certificate.
  5. Open the public_html directory.

    You can now drag/drop files to and from this window. You can treat this almost like a regular folder on your computer (but of course, it is on the Icarus server)

    Viewing your content in a browser: For example(if your name is John Doe - W01234567): Anything you put in here can be accessed via internet browser by going to https://icarus.cs.weber.edu/~jd34567/